Customer Satisfaction is our #1 Priority
There are a few important things we want you to keep in mind if you are returning merchandise to Coastal Hydraulics, Inc.
- Products must be unused or defective and in the original packaging to be returned.
- Products must be returned within 30 days of receipt for refund or exchange.
- A restocking fee of 15% may be charged
- Returns must be authorized by Coastal Hydraulics
- Returns will be processed as quickly as possible (usually 1-2 weeks following receipt of return). Replacement time may be dependent upon product availability.
- Return refund will be issued to the original method of payment used.
- Shipping costs will not be refunded, except where shipping was incorrectly processed.
If Your Product Appears to have been Damaged In-Transit
Before contacting us, please immediately call the carrier (UPS, USPS or other Freight Carrier) that delivered your package. Coastal Hydraulics cannot accept responsibility for products that were signed for in good condition.
Shipping your Item back to Coastal Hydraulics
To return an item to Coastal Hydraulics, please call Coastal Hydraulics for a Return Merchandise Authorization (RMA) Form and RMA number. Return packages will not be accepted without authorization. Failure to properly label the package per our instructions may result in delays in process your return. To request authorization, please call us at 603-474-1914, 8:30am-4:30pm Eastern Time (ET), Monday through Friday.
Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.
- If you paid by credit or debit card, we will contact you for your credit card information to process your payment. For security purposes, we do not store customer card payment information on our systems.
- If you paid by check, once your check has cleared the bank, we'll send you a refund check via mail.
- If you paid by cash, we will send a refund check in the mail immediately.
If you have questions about our Return policy, please give us a call at 603-474-1914.